Questions & Answers To the media library
What is an annual or two-year ticket for the Club of Clear Words?
The annual ticket gives you access to all content in the club's media library for a whole year.
How can I purchase a (two-) year ticket?
You can purchase an annual ticket directly on the Club der klaren Worte media library website. Select the option for the annual ticket there.
How do I receive my ticket code after purchase?
The ticket code will be automatically sent to your specified e-mail address within minutes. Please also check your spam folder, depending on your local settings, e-mails may sometimes end up in the spam folder
What payment methods are available for purchasing an annual ticket?
You can purchase the annual ticket by credit card, Paypal or, in exceptional cases, by bank transfer.
What do I have to consider when paying by bank transfer?
Transfer the amount to:
Langemann Media Ltd.
Raiffeisenbank Isar-Loisachtal eG
IBAN: DE58 7016 9543 0000 9017 84
BIC: GENODEF1HHS
Indicate "annual subscription ticket" in the transfer text and also send an e-mail to studio@clubderklarenworte.de to inform them of the transfer.
How long is my annual ticket valid for?
Your annual ticket is valid for 365 days from the first use of the ticket code. Or correspondingly longer for a 2-year ticket.
Can I extend my annual ticket?
At the end of the term, you must purchase a new annual ticket in order to continue to have access to the content. You therefore run not into a "subscription trap"
How do I redeem my ticket code?
Simply enter the ticket code you receive by e-mail when you click on an encrypted video. This automatically gives you access to all encrypted videos. Of course, this is only linked to the device on which you entered the code.
How long is my ticket code valid for a single video?
If you purchase a single video, i.e. not an annual subscription. The individual video for which you have paid can be used indefinitely.
My video does not load or gets stuck, what can I do?
You will no longer have access to the media library once your annual ticket has expired. To continue access, you must purchase a new annual ticket.
Which payment methods are available for purchases in the media library?
You can pay by credit card and Paypal. Bank transfer is only possible for annual and biennial subscriptions in exceptional cases.
What do I do if I have technical problems playing the videos?
Check your internet connection, browser version and device settings. If problems persist, please contact studio@clubderklarenworte.de
Are there any technical requirements for using the media library?
Make sure that your Internet connection is stable, update your browser or use a different browser. If necessary, restart your computer.
Can I also watch the videos on mobile devices?
Yes, of course. Make sure that you have sufficient Internet bandwidth and that your browser and device are up to date.
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